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The Impact of Hotel Design on User Experience
Using human senses as an approach to hotel design and how, when combined in a considerate way, it can greatly enhance the user experience.

Kenneth Villamil: Global Vice President: Product & Brand Development – Alila, Andaz, Thompson, Hyatt Centric, Joie De Vivre, The Unbound Collection, and Caption by Hyatt Hotels.
Theresa von Wielligh: Hospitality Design Programme Manager & Lecturer at IHTTI and SHMS
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